Our Platform

How we’ll build your integrated customer communication solution on our Adare SEC CCM Platform

Our modular platform sits as an invisible gateway between you and your customers, enabling you to deliver (and receive) the right message, via the right channel, at the right time.

Discover more about the components we use to build your customer communication solution

Customer Experience

Enhance customer experience with our UX/UI design, customer journey mapping capability, intelligent digital interactions, and structured CX Improvement Programme.

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Self-Serve Tools

Simplify the management of complex customer communications by empowering your team with real-time self-serve access to document and message templates.

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Bulk Email & SMS

High volume transactional email and SMS, sent securely with the facility to attach documents and a Personalised URL to a landing page, online form or portal.

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Print Solutions

High volume transactional mail such as bills, statements and reminders. Direct Mail and marketing print. Postal services, secure print and specialist solutions.

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Digital Mailroom

Inbound scanning including structured forms and unstructured correspondence, workflow integration, case management and cheque processing.

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Hybrid Mail

Physical and digital outbound day-to-day communications, back-office print, ad-hoc letters by post or email.

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Please submit an enquiry to find out how our solutions can help meet your customer communication requirements.

Our People

Meet our dedicated onboarding team, we’re friendly, approachable and great to work with.

We want you to be thrilled at every point of your relationship with us. We pride ourselves on being engaging, friendly, great listeners and really wonderful to work with …. it’s at the very heart of who we are.

Meet Greg

Greg is the product owner for Digital Services. He develops the functionality to deliver world class CX.

He loves cooking, spending time with the family, and … rugby league.

Meet Alex

Alex is one of our UI/UX Designers. You’ll work closely with Alex to map out the customer journey.

He loves snowboarding, mountain biking, fitness, and… venn diagrams.

What our clients are saying

“Since working with Adare SEC we’ve achieved greater cost and process efficiencies which have enabled the reallocation of staff time and resource into our core business activities. Adare SEC has been an important partner for us in our Digital Transformation journey which is well underway and developing successfully. E-statement provision will simply offer our customers greater choice and convenience and will help us to further build our customer experience.”

David Twigg
Financial Services Director, Studio Retail.