Utilities CCM

Multi-channel customer communication for the utilities sector

We build end-to-end customer communication solutions that help you achieve higher value customer relationships by putting the customer at the heart of the process - for example

A real-world example

Gavin receives an email to let him know his fixed-rate or variable tariff is coming to an end

The email includes details of new tariffs and the tariff comparison rates with a link to access the online portal.

09:15am

Gavin is too busy to open the first email and is sent a text message reminder

The SMS message links to the same portal as the email with all activity tracked centrally.

09:16am

Having not replied to either email or text, Gavin receives a reminder by post

This mail is only sent when the text or email reminders do not generate a response.

That evening...

Gavin responds to the original email and signs up to a new tariff

The letter triggers Gavin to open up his unread email, whereby he follows the links and signs up for another 12 months.

2 days later...

A few days later, Gavin receives his hard copy documents by post and email

His new contract and direct debit payment schedule are sent by post with the associated documentation available online.

Of course, this is just one example of many…

Request a discovery pack to find out how we can help create higher value customer relationships in your sector.

Six ways in which we help the utilities sector create higher value relationships

Improve customer experience

Simplify the customer journey by enabling bi-directional communications across any channel, improving your NPS and making it easier for your customer to do business with you.

Minimise churn and drive acquisition

Streamline customer acquisition processes, build loyalty and improve retention rates through engaging and interactive communications.

Enable Anywhere Operations

Provide a seamless experience for your employees and customers via a secure cloud-based communication platform that can be accessed and operated remotely.

Reduced operating costs

Integrate digital channels with enhanced production output to decrease the cost of customer acquisition and servicing, whilst driving down the impact on call centres.

Ensure compliance with FCA regulations

Deliver your customer communications through our secure workflow and production platform adhering to internal operating procedures at all times.

Lower environmental impact

Align your communication strategy with organisational CSR goals by integrating digital solutions with sustainably sourced paper.

Please submit an enquiry to find out how our solutions can help meet your customer communication requirements.

Why Go Multi-Channel?

Multi-channel customer communication for the utilities sector

Every successful relationship rests on the shoulders of great communication - find out how we can help you deliver a multi-channel experience.

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