Insurance CCM

Multi-channel customer communication for the insurance sector

We build end-to-end customer communication solutions that help you achieve higher value customer relationships by putting the customer at the heart of the process - for example

A real-world example

Amy’s car insurance is due for renewal within the next few days

09:15am

Amy is sent a reminder text message and a secure link to the renewal portal

A few days before her renewal is due, her insurance company send a friendly SMS letting her know her know it’s time to renew.

09:16am

Amy follows the secure link and in a few clicks renews her car insurance

Having put it off until the last minute in previous years, she immediately clicks the link and renews instantly.

09:22am

Amy receives a thank you email and a digital copy of her insurance documents

Without having to be called or sent a reminder letter by post, she now has access to her new insurance certificate.

2 days later…

A few days later, Amy receives her hard-copy documents by post

Having set her preference to receive paper copies, the printed certificate arrives by post later in the week.

Of course, this is just one example of many…

Request a discovery pack to find out how we can help create higher value customer relationships in your sector.

Six ways in which we help the insurance sector create higher value relationships

Improve customer experience

Simplify the customer journey by enabling bi-directional communications across any channel, improving your NPS and making it easier for your customer to do business with you.

Minimise churn and drive acquisition

Streamline customer acquisition processes, build loyalty and improve retention rates through engaging and interactive communications.

Enable Anywhere Operations

Provide a seamless experience for your employees and customers via a secure cloud-based communication platform that can be accessed and operated remotely.

Reduced operating costs

Integrate digital channels with enhanced production output to decrease the cost of customer acquisition and servicing, whilst driving down the impact on call centres.

Ensure compliance with FCA regulations

Deliver your customer communications through our secure workflow and production platform adhering to internal operating procedures at all times.

Lower environmental impact

Align your communication strategy with organisational CSR goals by integrating digital solutions with sustainably sourced paper.

Please submit an enquiry to find out how our solutions can help meet your customer communication requirements.

Why Go Multi-Channel?

Multi-channel customer communication for the insurance sector

Every successful relationship rests on the shoulders of great communication - find out how we can help you deliver a multi-channel experience.

Book a Call with an Expert