Retail CCM

Multi-channel customer communication for the retail solutions sector

We build end-to-end customer communication solutions that help you achieve higher value customer relationships by putting the customer at the heart of the process - for example

A real-world example

Lucy visits online retailer to buy a new laptop

Having narrowed down her selection, she makes her choice and adds it to her basket.

09:15am

At point of sale, Lucy signs up for a new store card

She completes the store card application form online.

09:16am

Lucy receives a text message and email confirming receipt of the application

Immediately, a text message and email come through to confirm that her application has been received.

2 days later...

Lucy receives a printed welcome pack and store card by post two days later

Her personalised welcome letter and store card arrive on Saturday morning.

That evening...

Lucy receives an email with a call to action to set up her account and download the app

That evening, an email reminding her how to set up the app arrives in her inbox.

Of course, this is just one example of many…

Request a discovery pack to find out how we can help create higher value customer relationships in your sector.

Six ways in which we help the retail sector create higher value relationships

Improve customer experience

Simplify the customer journey by enabling bi-directional communications across any channel, improving your NPS and making it easier for your customer to do business with you.

Minimise churn and drive acquisition

Streamline customer acquisition processes, build loyalty and improve retention rates through engaging and interactive communications.

Enable Anywhere Operations

Provide a seamless experience for your employees and customers via a secure cloud-based communication platform that can be accessed and operated remotely.

Reduced operating costs

Integrate digital channels with enhanced production output to decrease the cost of customer acquisition and servicing, whilst driving down the impact on call centres.

Ensure compliance with FCA regulations

Deliver your customer communications through our secure workflow and production platform adhering to internal operating procedures at all times.

Lower environmental impact

Align your communication strategy with organisational CSR goals by integrating digital solutions with sustainably sourced paper.

Please submit an enquiry to find out how our solutions can help meet your customer communication requirements.

Why Go Multi-Channel?

Multi-channel customer communication for the retail sector

Every successful relationship rests on the shoulders of great communication - find out how we can help you deliver a multi-channel experience.

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