Banking CCM

Multi-channel customer communication for the banking sector

We build end-to-end customer communication solutions that help you achieve higher value customer relationships by putting the customer at the heart of the process - for example

A real-world example

John is looking at his options for a new mortgage deal

A reminder email alerts him that his current deal is nearly up and that he will revert to the Standard Variable Rate (SVR), so it’s time to renew, or look for a new deal.

09:15am

John searches for new deals online to check affordability

He asks his lender to email his redemption statement showing how much he will need to borrow if he chooses to remortgage. John checks his options online and enters his new salary and updated outgoings.

09:29am

John finds a great deal

Having been presented with an instant quote, he is sent the details digitally.

09:46am

John provides all required documentation to enable the lender to check eligibility and affordability

He can choose whether to upload copies of his ID or submit by post.

2 days later…

John receives a Mortgage in Principal (MIP)

The mortgage provider is happy with John’s documents and he receives a text with a link to take him to the MIP. He can now move ahead to valuation.

3 days later…

John receives his Mortgage offer

Having followed the Personalised URL, he clicks to accept the Terms & Conditions.

2 days later…

John receives his hard copy documents through the letterbox

His formal mortgage contract is sent by post with the associated documentation available online.

Of course, this is just one example of many…

Request a discovery pack to find out how we can help create higher value customer relationships in your sector.

Six ways in which we help the banking sector create higher value relationships

Improve customer experience

Simplify the customer journey by enabling bi-directional communications across any channel, improving your NPS and making it easier for your customer to do business with you.

Minimise churn and drive acquisition

Streamline customer acquisition processes, build loyalty and improve retention rates through engaging and interactive communications.

Enable Anywhere Operations

Provide a seamless experience for your employees and customers via a secure cloud-based communication platform that can be accessed and operated remotely.

Reduced operating costs

Integrate digital channels with enhanced production output to decrease the cost of customer acquisition and servicing, whilst driving down the impact on call centres.

Ensure compliance with FCA regulations

Deliver your customer communications through our secure workflow and production platform adhering to internal operating procedures at all times.

Lower environmental impact

Align your communication strategy with organisational CSR goals by integrating digital solutions with sustainably sourced paper.

Please submit an enquiry to find out how our solutions can help meet your customer communication requirements.

Why Go Multi-Channel?

Multi-channel customer communication for the banking sector

Every successful relationship rests on the shoulders of great communication - find out how we can help you deliver a multi-channel experience.

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