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Local Government CCM

Multi-channel communication management for Local Government

We work with over 100 authorities across the UK, trusted with the production of critical, highly secure communications such as revenues and benefits and electoral documentation, along with the volume of essential everyday communications that flow between local authorities and citizens.

We’re proud to be a supplier on a number of frameworks including Crown Commercial Services and Scottish Government Procurement, delivering greater efficiencies and cost savings to public sector organisations through the provision of agile, future-proof and sustainable communication technologies.

Six ways we help the local government drive communication efficiency and quality

Improving the citizen experience

Simplify citizens journey by enabling bi-directional communications across any channel, improving your processes and making it easier for citizens to communicate with you.

Using our knowledge, credibility and expertise

30 years’ experience with over 100 authorities across the UK to providing innovative, effective and secure solutions.

Enabling Anywhere Operations

Provide a seamless experience for your employees and citizens via a secure cloud-based communication platform that can be accessed and operated remotely.

Decreasing operating costs

Integrate digital channels with enhanced production output to decrease the cost of servicing citizens, whilst driving down the impact on call centres.

Ensuring compliance with sector regulations

Deliver your customer communications adhering to local and central Government bodies through our secure workflow and production platform.

Reducing environmental impact

Align your communication strategy with public sector ESG goals by integrating digital solutions with sustainably sourced paper.

Who We Work With

Revenues & Benefits

We couple secure, high-volume capacity with in-depth sector experience to bring professionalism and meticulous integrity to the production of annual billing, and other volume revenues and benefits requirements.

Democratic Services

We support councils across the UK with a complete service for the supply of Election Day materials, from initial project consultancy and planning to delivery to council representatives and directly to the public. We are trusted with parliamentary, local, European, mayoral and PCC election documents and mail, with proven experience and expertise across IER, poll cards, postal voting packs and ballot books.

Everyday Communications

Driving efficiency, quality, channel choice and sustainability through the volume of ad-hoc communications that pass every day between authorities and citizens.

Six key focus areas to transform citizen communications

Digital Experience

We’ll map the citizen communication journey, identify where digital interactions can improve the efficiency and experience, and integrate targeted solutions in as little as eight weeks.

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Self-Serve Tools

Simplify the management of complex customer communications by empowering your team with real-time self-serve access to document and message templates.

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Bulk Email & SMS

High volume transactional email and SMS, sent securely with the facility to attach documents and a Personalised URL to a landing page, online form or portal.

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Print & Post Solutions

High volume transactional mail such as bills, statements and reminders. Postal services, secure print and specialist solutions.

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Digital Mailroom

Inbound scanning including structured forms and unstructured correspondence, workflow integration, case management and cheque processing.

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Hybrid Mail

Physical and digital outbound day-to-day communications, back-office print, ad-hoc letters by post or email.

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Crown Commercial Service

RM6280 ‘Postal Goods, Service and Solutions’

Lot 5: Business Process Outsourcing, Mailroom,Document and Data Managed Services
Lot 6: Hybrid Mail, Digital and Transformational Communications
Lot 7: Inbound Delivery, Mail Opening andDigital Scanning Services

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Scottish Government Procurement

Postal Services Framework

Lot 2: Hybrid, Scheduled/Regular Bulk (Print and Post) and Digital MailServices

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Crown Commercial Service

RM1557 G-Cloud 13

Lot 2: Cloud Software (SaaS) Hybrid Mail

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Printing Fulfilment & Mailing Services Framework

Lot 1: Printing, Fulfilment & Mailing
Lot 2: Hybrid Mail

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NEPO504 Election and Electoral Registration Print

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Competitive Tenders

As well as going through frameworks, we are able to respond to Invitations to Tender (ITTs) and Requests for Proposals (RFPs)

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Compliance and Certifications

View our accreditations for Security Management, Quality Management, Environment Management, Health & Safety, Business Continuity, and our Professional Association Memberships


Public Sector CCM Case Study


Find out how our SmartApproval platform helped speed up the proofing process for LGSS.

See the case study

Why Go Multi-Channel

Multi-channel citizen communications for Local Government

Every successful relationship rests on the shoulders of great communication. Find out how we can help you deliver a multi-channel experience.

Get in touch