Inbound scanning including structured forms and unstructured correspondence, workflow integration, case management and cheque processing.
When outsourcing your manual inbound mail processes, you benefit from our skilled operators and industry-leading technology. This helps reduce activities such as scanning, classification and data capture - typically saving up to 40% on operational costs.
All communications received at our secure facilities are tracked throughout their journey. Each item can be stored and accessed digitally, along with an audit trail for full traceability. You can also manage the data lifecycle of stored items in accordance with GDPR along with your own policies, making auditing and compliance easier to manage.
Intelligent data capture and workflows ensure the right team in your organisation can process the communication instantly and from anywhere. Workflows can also be integrated with our outbound services – for example acknowledging receipt of a certificate – increasing customers reassurance and reducing friction in the journey.
Accelerate your digital transformation and see a ROI typically within 12 to 18 months.
Transform paper-based forms and correspondence into digital data for processing by utilising our intelligent OCR and data capture technology.
Automated workflow and pre-defined rules ensure the right department receives the right communication instantly.
Reduce and repurpose the physical space of your current inbound operations. Outsourcing will also mitigate the direct the costs of maintaining and running a physical mailroom.
Reduce human error with intelligent scanning, classification and data capture technology.
Process, store, return or destroy physical documents within a secure, auditable environment.
We can deliver your inbound communications back to you in a number of ways, including SFTP, secure online portals, or integration with existing workflow software. Once delivered back to you, you can then access the data and communications instantly from anywhere - whether you’re in the office or working from home.
Yes, we are able to manage multi-channel communications such as physical mail, email, attachments and photographs within a single workflow. This provides greater visibility of customer interactions across all channels.
By digitising paper-based documents, you are making it easier to comply with GDPR such as retention, Right to Erasure, and Subject Access Requests. Locating and processing digital data and documents can be achieved much quicker than paper documents.
Digital Mailroom provides a controlled and auditable environment for viewing and processing inbound communications. Every interaction is logged and access can be controlled, which reduces the risk of data breaches. We also hold accreditations such as ISO 27001, providing you peace of mind over our digital and physical operations.