Voice of the Consumer

What do consumers really feel about the way in which organisations communicate with them? Alongside our other insights, our latest research report asks exactly that, providing real insight into today’s attitudes and expectations.

Communication Calibration: An Adare SEC Voice of the Consumer Report

Head here to download Adare SEC's 2024 report, Communication Calibration.

‘Snapshot’ consumer research reports for Banking, Insurance, Utilities and Retail

Quick-read reports looking at a handful of statistics, providing an instant overview of consumer attitudes towards important communication trends.

Research report – Communication Cut-through

A new report surveying 2000 consumers on how well organisations communicate with them is available to download, no contact details required.

Debt recovery and channel choice

Which of the following channels do you think a customer would be most likely to engage with regarding collection of any outstanding debt?