Integrated communications provider Adare SEC has signed a three-year contract extension with online value retailer, Studio Retail to continue transforming the brand’s inbound and outbound customer communications, in-line with Studio Retail’s digital transformation strategy.
Adare SEC produces approximately one million mail packs per month for the retail business, including statements, marketing offers and regulatory guidance – information that changes from month-to-month. To facilitate and increase the speed of these changes in artwork and messaging, Studio Retail uses Adare SEC’s SmartEdit capability, which enables employees to edit, review and approve any changes to pre-existing templates, significantly reducing the cost and time of document change.
Under a phased digital transformation programme, Adare SEC is working with Studio Retail to initially transform around 10% of its statement pack volume into e-statements over the coming months, driving down costs and providing Studio Retail customers with communications via their channel of choice.
Rachael Nevins, CEO – Adare SEC comments: “Since the beginning of our partnership with Studio Retail in 2017 we’ve been working to optimise quality and efficiency across the whole communication production process. We are excited to continue the next phase of the partnership, guiding Studio Retail’s digital transformation and enabling the business to deliver a more flexible customer experience.
David Twigg, Financial Services Director – Studio Retail comments: “Since working with Adare SEC we’ve achieved greater cost and process efficiencies which have enabled the reallocation of staff time and resource into our core business activities. Adare SEC has been an important partner for us in our Digital Transformation journey which is well underway and developing successfully. E-statement provision will simply offer our customers greater choice and convenience and will help us to further build our customer experience.”
Adare SEC also provides Studio Retail with hybrid mail capability via their PrintMe solution, as well as an Inbound solution that manages returned mail, scanning documents such as customer credit agreements and delivering a secure storage and retrieval service.
Adare SEC’s own £multi-million investment in hardware and software continues as it establishes itself as the trusted expert of choice for contemporary integrated communications. Adare SEC employs around 400 colleagues across its secure facilities in Huddersfield, Redditch and Nottingham, producing around 750 million critical customer communications per annum.