News & Resources - Adare SEC | Financial Solutions

How Hybrid Mail is Transforming Operations in Financial Services

We talk to global insurer Allianz, and fund manager Hargreaves Lansdown to understand how Hybrid Mail has helped them save money and improve efficiencies.

The Top 5 Risks & Opportunities in Financial Services Customer Communications

What banks, insurers, pension funds and debt collectors can do to mitigate risk and improve the customer experience by going beyond the minimum standards.

Debt recovery and channel choice

Which of the following channels do you think a customer would be most likely to engage with regarding collection of any outstanding debt?

Too many cooks – a recipe for digital transformation inaction?

70% of digital transformations fail, often resulting in profound consequences. The results of our survey of senior decision-makers may explain why.

CCM Sector Snapshot research for Financial Services, Utilities and Retail

You may already have seen our recent research report – Customer Communication Management in the new normal – pain-points, priorities and ambitions – which captured the thoughts of 250 senior decision-makers relating to post-pandemic customer communication management strategy.

Improving the customer experience to increase customer retention in utilities

Improving the customer experience to increase customer retention

Five top tips on how to improve your debt collection rate

Five top tips on how to improve your debt collection rate