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‘Snapshot’ consumer research reports for Banking, Insurance, Utilities and Retail

Quick-read reports looking at a handful of statistics, providing an instant overview of consumer attitudes towards important communication trends.

Too many cooks – a recipe for digital transformation inaction?

70% of digital transformations fail, often resulting in profound consequences. The results of our survey of senior decision-makers may explain why.

CCM Sector Snapshot research for Financial Services, Utilities and Retail

You may already have seen our recent research report – Customer Communication Management in the new normal – pain-points, priorities and ambitions – which captured the thoughts of 250 senior decision-makers relating to post-pandemic customer communication management strategy.

Improving the customer experience to increase customer retention in utilities

Improving the customer experience to increase customer retention

Guiding the way to digital transformation in the utilities sector

Guiding the way to digital transformation in the utilities sector

The ready-made template for customer experience success

The ready-made template for customer experience success