News & Resources - Adare SEC | Local Gov

The Strategic Advantage of Channel Shift for UK Councils

UK councils are exploring channel shift strategies in order to transition their services from traditional face-to-face, telephone and postal interactions to digital platforms.

Small steps to digital transformation for Public Sector Organisations

‘Digital transformation’ is a commonly used phrase within the private and public sector, but what does it really mean to local government and other public sector organisations?

Digital transformation of citizen communications – what’s the reality?

Focusing solely on communication management, digital transformation can be summarised as “the adoption of digital technologies to improve processes, reduce costs, manage risk and deliver an improved citizen experience”.

Customer Communication Management Guide for the Public Sector

Our new guide for the sector – ‘The offsite advantage - a new model for local government communications’