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Communicate:
The Mail Metrics Insights Hub

The go-to place for insights, opinion, events and news on regulated customer communications.

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Communicate 2025: Building the Digital-First, Regulation-Ready Enterprise

Join us for the annual Mail Metrics customer communications conference at the heart of London's technology scene.

Take a look at more of our:Events

Communicate 2025:
Building the digital-first, regulation-ready enterprise

Date: Location:

Event is one line: 
Remainder of the event title can be two lines in white (Clone)

Date: Location:

Event is one line: 
Remainder of the event title can be two lines in white

Date: Location:

Event title hook can be three lines as the text is smaller and there’s lots of room

Date: Location:

Take a look at more of our: News

Let’s dig deep for Alzheimer’s

Our chosen charity partners for 2025 are Alzheimer's Society and The Alzheimer Society of Ireland. Earlier this year, we asked colleagues to vote on their charity partner of choice, and the Alzheimer’s cause was the clear winner. It’s a disease that impacts widely, and both of our charity partners are at the front-line, providing support, funding research and campaigning to make dementia a priority issue.

Mail Metrics featured on Deloitte Fast 500

We’re delighted that Mail Metrics is featured on the newly announced Deloitte EMEA Technology Fast 500 – a ranking of the 500 fastest growing technology companies across Europe, Middle East and Africa.

Mail Metrics secures MML backing and expands UK presence with strategic acquisition of Adare SEC

Acquisition positions Mail Metrics as a major player in the UK market, growing the business to 600 employees and £175m/€210m combined revenue.

Winners - Best Use of Fintech Award – Digital Transformation Awards

We are absolutely thrilled to announce that we won the Best use of Fintech category at the 2024 Digital Transformation Awards.

Take a look at our customer stories

How VWFS transformed document access to self-serve...

Volkswagen Financial Services wanted to make it easier for customers to access their account documen...

How Bank of Ireland Insurance Services went from p...

Bank of Ireland Insurance Services (BIIS) needed a way to modernise how it communicated with policyh...

How PTSB saved €1M in two months with smarter comm...

PTSB, one of Ireland’s leading banks, faced a familiar challenge: rising postal costs, fragmented sy...

Take a look at more of our: Insights

Cost Savings

Take a look at our series of articles, case studies, and calculators to find out more about how organisations can optimise regulated customer communications to drive operational efficiencies and cost savings.

Combatting inflation in customer communications with a better CX

How to reduce print and postage costs with postal optimisation, improve operational efficiencies ...

Customer Experience

Take a look at our series of articles, case studies, and calculators to find out more about how organisations can optimise regulated customer communications to drive operational efficiencies and cost savings.

How to improve customer retention by digitising paper forms

If you’ve clicked on this article then it’s likely you are having customer retention issues and y...

Beyond Compliance: Elevating customer communications in regulated sectors

The art of driving communication innovation while mitigating risk.

Digital Transformation

Take a look at our series of articles, case studies, and calculators to find out more about how organisations can optimise regulated customer communications to drive operational efficiencies and cost savings.

How to improve customer retention by digitising paper forms

If you’ve clicked on this article then it’s likely you are having customer retention issues and y...

Guiding the way to digital transformation in the utilities sector

In order to compete in a volatile, crowded and consolidated market, utilities businesses must be ...

Risk Compliance

Take a look at our series of articles, case studies, and calculators to find out more about how organisations can optimise regulated customer communications to drive operational efficiencies and cost savings.

Beyond Compliance: Elevating customer communications in regulated sectors

The art of driving communication innovation while mitigating risk.

The top 5 risks & opportunities in financial services customer communications

For banks, insurers, pension funds, debt collection agencies and building societies sending out h...

Sustainability

Take a look at our series of articles, case studies, and calculators to find out more about how organisations can optimise regulated customer communications to drive operational efficiencies and cost savings.

How to ensure sustainable customer communications by focusing on CX

With no less than 32% of customers now feeling that sustainability is as important as p...

How to convert your digital transformation efforts into CX rewards

Digital transformation can mean many things to many people. To some it means offering email commu...

Voice Of The Consumer

Take a look at our series of articles, case studies, and calculators to find out more about how organisations can optimise regulated customer communications to drive operational efficiencies and cost savings.

Take a look at how the platform can be used

This is your main featured insight. This title can be three lines as it’s the main one.

This is the sub copy for the featured insight. Because it’s a main feature at the top of the 
site it can have three lines maximum.

Banking and Wealth: 
Remainder of the case title can be two lines in white

This is your sub copy for your case. Because it’s a medium feature towards the top of the site it’s not too different to the main feature. Because there is a smaller title here, you can use four lines for this.

Billing & Payments: 
Remainder of the case title can be two lines in white

This is your sub copy for your case. Because it’s a medium feature towards the top of the site it’s not too different to the main feature. Because there is a smaller title here, you can use four lines for this.

Customer Onboarding

Seamlessly guide new customers through the onboarding journey with coordinated multi-channel welcome communications, while tracking engagement and delivery status from a single, unified dashboard.
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Bank of Ireland 1 (1)-1
Phoenix 1 (1)
Royal London 1 (1)
RSA 1 (1)
The Peoples Pension 1 (1)
The Progressive 1 (1)