PTSB

Banking

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How PTSB saved €1M in two months with smarter communications

PTSB, one of Ireland’s leading banks, faced a familiar challenge: rising postal costs, fragmented systems, and staff tied up in repetitive printing tasks. They needed one place to manage it all – simply, securely, and at scale. With Mail Metrics, PTSB found the clarity and control they were looking for. In just two months, they saved €1M, freed their teams to focus on higher-value work, and set the stage for the next chapter of their digital strategy.

The Problem:

Every year, PTSB spent over €10M on postal costs, while their customer communications were spread across multiple systems and channels. Processes were complex, compliance was difficult to manage in real time, and staff were tied up with on-floor printing that added little value. What the bank needed wasn’t just another tool. It needed a way to bring everything together, giving them control, visibility, and a clear path forward.

How we helped:

Mail Metrics partnered with PTSB to roll out a unified platform for all customer communications – across post, email, SMS, and portal. Hybrid mail and virtual printing replaced repetitive manual processes, removing the need for staff to spend hours handling on-floor printing. Real-time reporting gave the bank complete visibility of every communication, strengthening compliance and giving teams the confidence that every message was being delivered securely and on time.

“One platform. Every channel. €1M saved in just two months – and a stronger foundation for the future.”

The Results:

The difference was immediate. Within the first two months, PTSB cut €1M from its postal costs– part of a long-term effort to reduce its €10M annual spend. By removing manual printing, the bank freed up three full-time roles, allowing staff to focus on more meaningful work.

With one platform in place, PTSB now has the clarity and control it needs to manage customer communications at scale—and the confidence to plan for the next phase of its digital journey.

€1m

saved in just two months

3 FTE

freed up from repetitive printing

€10m

annual postal spend under control