How Hounslow Council embraced hybrid mail to support remote working and cut costs

In 2019, Hounslow Council moved into a new, smaller office where space was at a premium. The Council decided to close its in-house print room, but employees still needed a secure and reliable way to print and post communication – particularly while working from home.

In addition to day-to-day letters, the Council also required a responsive solution for urgent print jobs such as committee papers, agendas, and marketing materials like brochures and banners.

Mail Metrics worked alongside the Council to introduce a Hybrid Mail solution, enabling staff to print securely from their desktop, wherever they were working. Communications were transmitted directly to Mail Metrics’ production facility for secure printing, enclosing, and posting – removing the need for staff to travel into the office.

In addition, Mail Metrics deployed an onsite Print Manager to provide a responsive service, ensuring high-quality delivery of more complex print jobs. The introduction of the IQ 2Print web-to-print system further streamlined diverse print requirements, cutting costs and improving turnaround times for everything from official documents to branded materials.