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Adare SEC awarded 5 year contract extension with Calor

Adare SEC (an Opus Trust Communications company) has extended its contract with gas supplier Calor for the provision of transactional communication production and expertise.

The five-year contract renewal is expected to save Calor upwards of £350k against operational and postal costs.

Adare SEC’s working relationship with Calor dates back more than a decade, developing over time into a true partnership. The two businesses now work closely together to continuously improve transactional communication outcomes, driving production efficiency, reducing communication-related spend and delivering an improved experience for customers.

Calor recently introduced the SAP platform to its operations, and Adare SEC’s immediate focus is to ensure that customer communication production is optimised within the new SAP system. Additionally, the building blocks are in place for Calor to advance its digital transformation strategy when the time is right.

Xavier Choudhury, Business Analyst, Calor comments: “The introduction of SAP has given us the opportunity to redesign and overhaul legacy communication processes. Adare SEC is the perfect partner for such a project, and we are working with the team on advances such as migration to full colour digital, postage optimisation and envelope rationalisation. Adare SEC is also helping us to position to be more digitally agile.”

Calor’s transactional communications are produced using Adare SEC’s Xerox Baltoro Inkjet Press and Quadient (formerly Neopost) enclosing systems.

Allan Rowan, Chief Commercial Officer, Adare SEC comments: “Calor is showing great ambition with its communication plans and its team trusts us to develop solutions that drive improvements today and which lay the foundations for further digital development down the line. Long-term working relationships of this kind give us a real sense of pride – together we keep Calor’s communications moving forward.”