An update from our CEO – Ready for the new norm

Dear All,

I hope that you, your families and your colleagues remain safe and well as we continue to navigate the circumstances of COVID-19.

Across our three sites, as throughout the pandemic, we continue to maintain strict oversight to the controls and guidance that have been implemented to protect the safety and wellbeing of our colleagues whilst ensuring that we continue to deliver quality critical services for you and your customers. 

Since my last update, I am pleased to confirm that office-based colleagues have commenced a phased return to work. Whilst we have very successfully managed our business remotely, using the technology available to us, nothing replaces those (socially distanced) face to face conversations. As part of our Great Place to Work programme, we are also keen to ensure we learn from the experiences over the last few months balancing working from home with the flexible benefits this brings colleagues, whilst ensuring we continue to provide great service to our clients.  I’m in the office today and it’s great to see colleagues in 3D and see how pleased they are to be back in this environment. You can be assured that we are managing this transition very carefully, for example restricted access to enclosed areas, socially distanced desks and one-way routes, to name but a few of the many controls in place.

We are also welcoming essential visitors to sites and have had some very positive client meetings and audits over recent weeks. We are keen to support this positive move forward and our operations teams have been commended as to the carefully prepared approach we are taking to receiving visitors – these include temperature checks, face masks and gloves, strict social distancing, and many other local control measures. We welcome your visit to our sites and attach our on-site guidelines for your comfort (here). 

In a safe environment, we are keen to demonstrate the strategic investments we have made in our operational and technology capabilities, as we’ve shared in recent communications. For example, the investment in state of the art enclosing equipment enhances our overall business efficiencies, improves quality of outputs and supports a greener, more environmentally focussed approach to Adare SEC’s operations. We have also further invested in technology that allows our clients to securely digitise their transactional customer communications, creating a secure ‘digital envelope’, which allows clients to safely send transactional mail, online.

We very much look forward to welcoming you back on site. I will continue to keep you updated and share our progress but should you have any specific queries or concerns please don’t hesitate to contact me or your account manager.

Kind regards

Rachael Nevins
Chief Executive Officer