Adare SEC COVID-19 Update – Managing your important customer mail

Dear All

Last week I updated you about our services, with a particular focus on our supply chain, post and the delivery of your customer mail. I highlighted our key relationship as a postal licence holder with Royal Mail which helps to ensure a strong partnership between us.

On Tuesday Royal Mail made some key changes to their services which impacts their letter delivery service, so I thought that it was important to update you specifically regarding the impact that may have on Adare SEC clients.

Despite the circumstances of the pandemic, Royal Mail continues to work hard to deliver letters and parcels across the UK. Like many businesses they have experienced some impacts to their organisation however I am reassured by the mitigations they have put in place. Royal Mail continues to deliver throughout the UK and any delays are kept to a minimum. This week they needed to make some temporary changes to their services to help ensure the safety of their colleagues whilst keeping the UK connected at this important time.  From the 2nd May, the Royal Mail will temporarily no longer deliver letters on a Saturday, providing a letter delivery service from Monday to Friday only. Parcels, Special Delivery and Tracked mail will be delivered as normal from Monday to Saturday. Collections will also still be completed from businesses, post offices and post boxes as normal. We expect that this change will have a small impact to some of your customers and our account management teams are in the process of contacting you to ensure any impact can be minimised. Please be assured that we are doing as much as we can to ensure there is minimal impact to your service, but please do let me or your account manager know if you have any concerns.

More generally, I’m pleased to report that our services remain in a good position and our teams continue to diligently oversee all of our operations in line with our increased business continuity controls. We continue to focus on our important quality controls and last week a remote audit was completed to ensure that our Quality, Environmental and Information Security strategy remained on track so we could maintain our ISO27001, ISO14001 and ISO9001 status. I’m pleased to report the initial feedback concluded positively with the auditor commending our controls and approach to managing the events of COVID-19.

Furthermore, we have also been working on improving our service efficiencies, recently installing new enclosing machinery. These new machines typically enables us to double our output of our old equipment enabling us to enclose an impressive 24,000 letters per hour. We are proud to be able to develop and invest in new capabilities, bringing ongoing efficiencies for our clients whilst ensuring that customer communications are delivered in the most effective way possible.

I will look forward to sharing more about how we are continuing to enhance our digital and manufacturing capabilities in coming weeks. In the meantime, my team and I will continue to keep you updated on our position and should you need any further information, please do not hesitate to contact me or your account manager.

With best regards to you, your colleagues and your families.

Stay safe and healthy.

Rachael Nevins
Chief Executive Officer