£3m investment in state-of-the-art technology marks the next phase of integrated communications strategy

We have built on the success of our latest financial results by investing £3m in a suite of new equipment and supporting technology to significantly enhance the quality and speed of our specialist communications services.

The investment, which commenced in January of this year, has since seen us add nine new pieces of major equipment across our Huddersfield and Nottingham production facilities, as well as significantly upgrading a further four of our existing lines.

This latest investment follows April’s announcement of a 52 per cent increase in EBITDA to £5.4m and a £1.7m increase in revenues to £71.4m for the year to 31 October 2019.

The move is in line with our strategy to invest in leading edge technology and remain at the forefront of our clients’ customer communications needs. Through a combination of digital, content services and print, we have the agility to maximise the effectiveness of all customer communications, while also minimising the environmental impact of both ours and our clients’ businesses.

The installation of three new market-leading Bluecrest Epic inserting lines and six Neopost folder inserters means we can now offer faster delivery of high-volume printed customer communication for large corporate businesses as well as a more versatile service for organisations requiring smaller, more varied outputs.

Thanks to our fully automated, high speed equipment, we can now process approximately 1.5 million mail packs per day. This not only gives our clients the comfort of knowing we can respond quickly to their needs, but that our greater reliance on automation enhances quality and compliance.

The new inserting lines were recently utilised when we successfully printed and processed nearly four million copies of the Prime Minister’s Covid-19 letter to the nation in late-March.

The reduced spoilage and increased flow provided by the new equipment has allowed us to reconfigure our factory to further maximise running time and accelerate speed of delivery. The installation and end-to-end testing of these new capabilities concluded in April.

Our chief operating officer, Tom Prestwich, said: “The £3m investment is testament to our client centric focus. Our commitment to best in class operations means we are always looking to continuously improve the quality and speed of an ever-increasing variety of customer communications needs.

“By combining first rate equipment with enhanced technology capabilities, we are able to reduce our reliance on manual intervention and increase process automation. Benchmark data has already demonstrated that we are reporting best-in-class machine efficiencies. This allows us to increase the quality of the outcomes we are able to deliver, continuing to exceed expectations for a wide variety of businesses across a diverse range of industry sectors.

“The increased efficiency of our machinery has already reduced our environmental impact by cutting waste and increasing energy efficiency, all of which will contribute to a prompt payback period and benefit the service we can provide to our customers.”

The capital expenditure has also supported us in entering the next phase of our transformation journey by introducing greater interoperability between our sites in Huddersfield and Nottingham. This brings enhanced resilience and flexibility to our operation and is accompanied by a new management information platform which facilitates the data-driven optimisation of our machinery to further boost efficiencies.

Overall, the investment has allowed us to enhance our capabilities, drive operational excellence and continue to delight our clients. The resulting best-in-class machine efficiencies will also allow us to invest further in our digital transformation strategy.

Contact us for more information on how we can help your business deliver its vital messages securely, via multiple channels.