Adare SEC scores above the benchmarks in first Business Benchmarking survey

Adare SEC’s Business Benchmark score was 82.4, which puts the organisation above  the all-sector and the Banks and Building societies averages, as outlined in the UK Customer Satisfaction Index (UKCSI) survey, conducted by The Institute of Customer Service. To support our commitment to the delivery of customer service excellence, we […]

Adare SEC’s CEO, Rachael Nevins, looks back at 2019 and ahead to 2020

As the end of 2019 fast approaches, I am delighted that we are able to celebrate another successful year at Adare SEC as we continue to implement our transformation strategy. Underpinned by our vision to become trusted as the number one expert of choice for contemporary integrated communications, our strategy […]

Adare SEC appoints people director to drive employee engagement strategy

Adare SEC has continued to implement its transformation strategy with the appointment of a people director to its executive team. Tracy Toon joins our team from multinational commercial bank Santander to drive its colleague engagement strategy and further enhance the company’s customer experience. With more than 30 years of experience […]

Four practical steps to boost customer experience through digital transformation

Always-connected, app-native, digital-savvy customers are driving digital transformation. Customer experience (CX) and the communications they choose are forcing companies to innovate and begin along the digital path, but there are risks. When it comes to digital transformation strategy, many companies have to cater for preparing for tomorrow while making sure […]