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Find out how Self-Serve Tools enabled our client to edit and control changes made to their customer communications.

Our bespoke letter management system, SmartEdit, allowed these changes to be made at any time without causing disruption to production.

Also utilising SmartView secure document repository enables the client’s call centre employees to access the exact documents customers have received so that they can engage with them more effectively and in doing so improves customer experience.

You will learn about:

  • SmartEdit

  • SmartView

  • SmartApprove