Integrated communications solutions expert Adare SEC has joined the Institute of Customer Service (ICS), the UK’s leading professional customer service body, as part of its pledge to offer an unparalleled level of service.
The move underlines the company’s commitment to providing market-leading levels of customer service, in line with its approach to be a trusted partner to its clients.
Adare SEC is aiming to set the benchmark within the communications sector as a whole by achieving the highest standards possible. Part of this will involve gaining nationally-recognised accreditations offered by the ICS.
Adare SEC’s Client Services Director Amanda Taylor commented: “We want to go above and beyond the norm and be the very best in the communications sector – to fully understand our clients’ needs, becoming true and trusted partners.
“We are committed to this throughout the whole organisation and will be rolling out advanced training programmes to all areas of the business to make sure that we continue to take a client-centric approach putting the clients at the heart of everything we do.
“The delivery of excellent customer service is inextricably linked to employee engagement, productivity and, ultimately, how we perform as a business.”
Amanda added that Adare SEC aimed to achieve the ICS ServiceMark accreditation within two years of joining the institute, in addition to looking to achieve customer service awards as a long-term goal.
The ICS aims to encourage commitment to excellent customer service within the workplace, which in turn makes a positive impact on organisational performance. Membership spans a huge variety of sectors, from banks and building societies to blue-chip manufacturers, leisure and tourism, retail and charity, including many of Adare SEC’s clients.
Organisations who join the ICS are asked to commit to a set of membership principles and promises that help them deliver an excellent customer experience. Members can also access research, training, accreditation and knowledge-sharing platforms.