For banks, insurers, pension funds, debt collection agencies and building societies sending out hundreds, even thousands of customer communications per day, there will always be risks that have to be managed. Both to the business and to the customer.
Staying compliant with standards and regulations that protect the resilience of the service, the security of customer data, and the security and sustainability of the supply chain is a good way to mitigate these risks, but it’s not always enough.
Compliance regulations can only go so far. Cyber threats are evermore sophisticated, and vendor accountability gets more diluted as you move down the chain. So, there is a business case to be made for going further than compliance – to show customers and shareholders that the customer experience is important and the supply chain is as risk-free as possible.