Free research report: Customer Communication Management in the new normal – priorities, pain-points and ambitions
What does customer communication management look like in the post-pandemic landscape? Where do today’s priorities, pain points and ambitions lie when it comes to transforming from the anchor of legacy to contemporary customer communications?
Our free to access research report – conducted amongst 250 senior-level decision-makers across financial services, utilities and retail - reveals:
- barriers to digitisation
- communication cost-drains
- today’s most urgent communication requirements
and much more.
The post-Covid business landscape has changed. This report benchmarks current thinking and future expectations, serving as essential reading for anybody tasked with customer communication management.