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Customer Communication Management
Research Report

This research report serves as a strategic benchmark, capturing the thoughts of 250 senior-level decision-makers on their Customer Communication Management proficiencies today and their expectations for the future.

Download the Report

Free research report: Customer Communication Management in the new normal – priorities, pain-points and ambitions

What does customer communication management look like in the post-pandemic landscape? Where do today’s priorities, pain points and ambitions lie when it comes to transforming from the anchor of legacy to contemporary customer communications?

Our free to access research report – conducted amongst 250 senior-level decision-makers across financial services, utilities and retail - reveals:

  • barriers to digitisation
  • communication cost-drains
  • today’s most urgent communication requirements

and much more.

The post-Covid business landscape has changed. This report benchmarks current thinking and future expectations, serving as essential reading for anybody tasked with customer communication management.

“From the project management and on-boarding process, right through to the delivery of the service today, Adare SEC performs above and beyond our expectations. From our initial meeting, Adare SEC has guided us with insight and expertise to deliver on our requirements.”

Andria King, Document Service and Support Manager, Allianz.