10% cost savings through efficiencies and time savings

Creating a better customer experience for a leading general insurer

Client: Allianz Insurance
Sector:
 Financial Services
Solution: Managed Services


Allianz_logo_blue

Introduction

In the UK, Allianz Insurance employs over 4,200 people across a network of offices. The company’s Head Office is situated in Guildford, Surrey, and the company has additional support services with over 1,000 people based in Trivandrum, India.

Allianz offer commercial insurance with a full range of products for sole traders, right up to large commercial organisations. Allianz also provide musical instrument insurance, legal protection and pet and equine insurance.

The Challenge

Allianz required a partner that would be wholly responsible for their complete print management, stock management and kitting services. The partner was required to have ‘best in class’ technology and secure facilities in order to store a number of products that could be called off as and when required, plus a kitting service for product packs.

There was a key focus on the reliability, speed and efficiency to get products delivered to Allianz’s facilities and partners, on time and to the right location. Allianz were also looking for a partner who had the ability to scale up, both with technology and physical space when required.

“From the project management and on-boarding process, right through to the delivery of the service today, Adare SEC performs above and beyond our expectations. From our initial meeting, Adare SEC has guided us with insight and expertise to deliver on our requirements.”

Andria King, Document Service and Support Manager

The Solution

Building on the trusted and long-standing relationship Adare SEC has with Allianz, we demonstrated our agility and expertise to incorporate their complete print management requirements, stock warehousing and kitting at our secure Nottingham facility.

Over 300 pallets totalling circa 800 items ranging from envelopes and booklets through to branded clothing and display materials were ingested into our secure warehouse in Nottingham, adding to existing production held stock.

Taking a customer centric approach, coupled with our extensive experience and knowledge in this field, we created a complete bespoke stock management catalogue and re-ordering process through our in-house developed eProcurement tool, HTTprint. Team members at Allianz are able to securely log in to the ordering system and order printed collateral and select their required item with pre-existing specs and prices already agreed. They also have the ability to order pre-agreed packs of collateral for delivery at partners and 3rd parties.

The transparent print management and ordering of new and restock items is managed internally at Adare SEC. Our experienced print professionals with extensive knowledge of all print processes ensure the highest quality products are produced and despatched.

The Benefits

Allianz has a partner it can rely on to deliver their print management, stock management and kitting requirements. Adare SEC’s dedicated ordering portal is more efficient and enables partners to quickly and easily order the items they require, these are then immediately despatched and delivered to the required destination.

Allianz has achieved a 10% cost saving through efficiencies and time savings and benefits from a better customer service and print expertise, which in turn ensures their customers get a better customer experience.

For more information about our solutions get in touch.

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